IE Internet FAQs - The five questions posted most recently:

How do I set my email up on Windows Mail?

Thu, 17 Jan 2008 15:28:00 GMT

Step 1.

Open Windows Mail and click "Tools", and then "Accounts".

Step 2.

When the "Accounts" window opens, select "Add" and on the new window select "E-mail Account", and click "next", as below.

Step 3.

On next screen you have to type the name that will appear in the From field of the outgoing message. Good practice is to type in the first name and last name of person using this email account or the Department Name.

Step 4.

On next screen you have to type your email address.

Step 5.

Put in the following information:

- As "Incoming e-mail server type" select POP3

- As "Incoming mail server" type pop.mydomain.com while mydomain.com is your domain name (without www. at the begining)

- As "Outgoing mail server" type smtp.mydomain.com

- Check on option "Outoing server requires authentication"

Step 6.

Now you need to enter the username and password for your email account.

Step 7.

And Finally Click "Finish", to complete the process. You can now click Send/Receive to get your email.

Can IE Internet's solution handle our volume of email?

Wed, 12 Sep 2007 14:05:00 GMT

Our system has been designed for scalability and currently handles millions of emails every month.

After uploading my website via ftp, I do not see it. Why is this?

Wed, 18 Jul 2007 15:34:00 GMT

There are various reasons why you might not see your website, or see the changes you have made to your site.

One very common reason is because your web browser has cached the old version of your site. To find out how to delete your cache click here.

Another reason why you do not see your website is because the index page is not in the correct place or is named incorrectly. The index page, is the default page the web server displays when you request a domain. If the index page does not match certain criteria, the web server will display it's default page. The criteria your index page are as follows:

Generally speaking, the index page must be all lower case letters, not have any other charachters in it, and have an appropriate extension, such as .html, .htm, .php etc.

Also, the index page must be located in the htdocs folder on the ftp/web server. If you place it in the directory above htdocs, or any other folder your site will not be visable on the internet.

IE Internet Support have referred me to something called the ISP. What is that?

Wed, 18 Jul 2007 14:12:00 GMT

ISP stands for Internet Service Provider, and refers to any company that provides Internet Services. While IE Internet is classed as an ISP as we provide Email/Anti-spam services and web hosting, we do not provide internet connectivity. If we tell you to contact your ISP, we are usually reffering to the company who provides you with your Internet connection. If your telephone line is with, for example, Eircom. It is a safe bet that your broadband is with them also. Please note that this is not always the case.

IE Internet have told me to contact my ISP. I know which company I am with but I do not know how to contact them.

Wed, 18 Jul 2007 14:01:00 GMT

Here is a list of the most common Irish Service providers, and their telephone numbers:

BT - Ireland
For Subscription Internet Products such as Broadband, Flat Rate Anytime, Flat Rate 30, 50 or 80, call 1890 923 111

ClearWire
Support: 1890 882 777

Digiweb
For Technical Support, call: 1890940405

Eircom.net
Broadband Support: 1890 260 260
Dial-up Support: 1530 277 100 (calls are charged 33c per minute).

Imagine Broadband
Broadband Support: 1530 815 000

Irish Broadband
For all queries, call: 1890564456

Magnet
For Support, call 1800 MAGNET or 1800 624 638

NTL
Click here for a call back or call on 1890 940 624.

Smart Telecom
Technical Support: 1890 945 300